“When we filed an insurance claim following hail damage to our building, the adjuster initially returned a settlement proposal to replace only 25% of the total roof.
Josh Smalling and his team advised us that this was a highly irregular and undesirable proposal, then went to great lengths as an advocate for us during the process. Josh contacted the shingle manufacturer, who confirmed and wrote a letter proving the product used during original construction had since been discontinued — leaving a full roof replacement as the only acceptable settlement.
Once the claim was resolved, Josh’s team completed our roof replacement in a timely manner. They were incredibly conscientious, cleaning their work areas near building-adjacent parking spaces, and were cooperative in working around our school’s class schedule so as not to startle or disrupt students.
Through his wealth of experience in working with both adjusters and manufacturers, Josh and his team were able to deliver us a favorable resolution to a difficult insurance claim dispute case.”
Vice President, Board of Directors The Jackson Center for Conductive Education